General Conditions

References to "we", "us" or "our" throughout ("the Website") are to Twins Sofia LTD. The use of the Website and the purchase of any products ("Products") from the Website is governed by these terms and conditions ("Conditions"). We reserve the right to modify these terms and conditions from time to time without notice to you. Using e-shop is considered that you accept and agree to described as "Terms and Conditions". In case you do not agree to the Terms of, please do not use this website.

Links to other websites
We accept no responsibility for web sites or other information, practices or products of other parties linked to the Website. Your dealings with persons found via the Website are between you and such persons and we will not be liable for any loss or damage arising out of such dealings


In the interpretation and application of these General Conditions the following terms and expressions have the following meanings:

- "Website / Site" is a special place in the global Internet network, accessible through its unique address (URL) protocol HTTP, HTTPS or other standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources.

- "" is a website for e-commerce to sell goods from a distance, which will be delivered after their explicit application by the Client.

- "Client" is a person over 18 years or legal person who is registered under the Commercial Act and has agreed to these Terms

- "Client Profile" is a separate part in containing information for the Client, provided by the Client at registration and stored by The access to customer profile is carried out by entering a username and password. A client profile enables customers to review and edit the data entered during registration, address book, to have access to information about all their requests to purchase goods from, change the access password, to subscribe, respectively to give up the subscription to receive a newsletter and more.

- "Username" is selected by the customer unique code of letters and / or numbers by which he is individualized in

- "Password" selected by the Customer code of letters and / or numbers, which together with the username individualize the same and provide the ability to make valid purchase orders offered from

- Abuse in use: represents usage of the website in a way that conflicts with the regulations and law, or in any other way that can harm
- Order: Represents a virtual document, created by the CLIENT's entry in the site, which is a form of communication between and the CLIENT.
- Contract: represents an ORDER, confirmed by, through which agrees to deliver the products and services to the CLIENT and the CLIENT agrees to pay for them in return.

Using of the site
The site can only be used with legal aims.
Usage of the site in a way that could harm the site without limiting the access is forbidden:   
- with aims to cheat or in another way committing a crime or other illegal activities
- sending, using or repeating to use any kind of material that is illegal, harmful, offensive, blaming, uncensored or threatening, or incompatible with copyright, trademarks, confidentiality, security of personal information, or is intrusive, contains viruses, political views, or whatever form of spam.
We keep the right to deny access to the site to any USER, to close their account or to cancel their ORDER, even a confirmed one.
We do not sell products to underage children. People, who have not yet reached 18 years of age, can make ORDERS in the site only in the presence of an adult.

Contract Information

Products supplied from the Website are supplied by Twins Sofia LTD, a company registered in Bulgaria whose company registration number is BG200313723 whose registered office address is at Nadejda1 , bl.150,  Sofia, Bulgaria.

Your submission of an order represents an offer to purchase the Products indicated by you and it is not binding on us until we have notified you that an order has been accepted. It is confirmed only by e-mail. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Products are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Agent Provocateur shall not be obliged to sell you those products.

Some of the characteristics or prices of some products presented in the site, could be changed by without warning and there could be operative mistakes.
Due to limited space and the structure of the information, the descriptions of some products may be incomplete. Despite that the team of doing their best to provide you with the most exact information.
Deals and offers presented in the site are valid while stocks last.

Subject of the ORDER

The subject of the ORDER is the product/products and services, for which, the CLIENT has shown willingness to pay through creating an ORDER in the site, confirmed by . The product/products possess the qualities, described by in the site. Information concerning the quantities of the products available in, is presented in the site as in the product pages. After reviewing the order, we inform the CLIENT via e-mail, in case the product is not in stock.

Warning: the time required for the item to arrive is only suggested.

Return policy

You as a user have the right to cancel the order in a 14 work day time frame after the product has been received, only if they are not used except for testing (functionality and correct sizing), the integrity of the product has not been affected and its trading look has been kept (all stickers, stamps and the casings).

Right to deny the contract according to the Law of Customer Protection :

  • Delivery of products, that cannot be returned or have a limited time until they are unusable, or there is a risk of the product deteriorating (this concerns groundbaits, additives, dips etc.)
  • Delivery of audio and video or programs that have been opened.

Reclamation of purchased goods can be made 14 days after the delivery.

The customer is obliged to pay the price of his order according to the site.

For questions and complaints, please, contact us via the contacts form.

The user can deny the order in 14 days starting from the day after receiving the product.

The stock should be returned in good technical and commercial condition.

In case the client has tried to repair the product or has ripped the packaging or has intentionally damaged it, the product cannot be returned.



There are cases of broken rods by the courier, but received by the client, because this check has been overlooked. The insurance is valid only if you state the damage at the time of receiving.

According to the laws, the customer has the right to inform the trader in written format, that he refuses the order, without paying transport and without giving reason in 14 work days after receiving the product. When products with a damaged or incomplete package, we retain the right to decide if we will accept the return and to keep part of the price – the client will be informed of the sum after damage inspection.

By informing us of a defect up to 24 hours after receiving it and without any damage to the package, we arrange for the product to be replaced according to the insurance conditions of the producing company of the product, or we can reimburse the amount you have paid in accordance to the Law of Customer Protection (чл.55 ЗЗП), considered from the date at which, as customers used your right of canceling. After this period or by damaging the packaging the repair cost is covered by the services pointed in the insurance.

The transport and other expenses for receiving and returning products are covered . In case of difference between the item and the displayed characteristics, the deliverer reimburses the whole price paid by the client including the transport expenses paid by the client, according to the Law of Customer Protection (чл. 59 ал.3 от ЗЗП) and 7 days after receiving the product and no damaged pack.

By receiving the package you should check if the contents are what you ordered.

When the package is damaged during transport you should ask the courier for a delivery damage protocol.

In accordance with the law, after returning the product, paying the money back will be completed in a time frame of 30 days after the return.

Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.