Shipping & Payment


Orders are processed within 2 days from the date of the confirmation sent to clients by e-mail . If a chosen product is currently unavailable, we will inform you of this situation by e-mail. You can choose whether to delay your order to obtain the product in our store, to ask another product, to receive part of your order or to cancel the order. In any case we will notify you by e-mail.

International shipping is done through Bulgarian Post (Bulpost) or EMS

The taxation for the delivery is measured by two factors – weight of the product in packed state and the country it is being sent to. The ordered goods are delivered according to the local post practices. All of our packages are recommended and we receive notice about their successful arrival. If the package is not delivered on time, we urge you to contact us and we will track the package. In case the package is not received or cannot be found we will send you another package with the same contents or you will be provided with a refund. If your products are damaged, contact us as soon as possible via Return form.

We recommend you: If you see something wrong on the package upon delivery, please unpack it in the presence of the courier and if you find any damage - refuse delivery.
Unless there is an explicit agreement with the client, we do not assume responsibility for the risks associated with the products and services, after delivery at the post office or courier company.
We will pack the appropriately the products and services and provide supporting documents.
The delivery is considered completed when there is a signature of the Client when receiving the transport document delivered by courier.


The ordered items can be paid for in several ways.

  • Payment via

With this method you can pay with a credit card (Visa, MasterCard, Diners, AmEx).

By choosing this method, you will be redirected to the webpage, where you have to enter your email and password, or if you do not have an account – you will have to register. You can also pay directly if you enter your credit card credentials. The system recognizes all types of credit cards and accepts payment by bank accounts (does not accept Bulgarian bank accounts).

Pay Pal is one of the most secure systems for payment in the world. After completion of the payment, you will be redirected back to for registration of the order. The order will be completed after receiving a confirmation from Pay Pal.

  • Payment via debit or credit card through the Borica system.

If you own a debit or credit card, you can pay via the system of "BORICA - BANKSERVICE". By choosing this payment method you will be redirected to an encrypted page, where you can complete the payment. You need to follow the necessary steps to be returned to the page of Captainhook and register the order. The order will be completed after the payment confirmation. For more information visist

In case that the payment is made by bank card, refunds will be made by order of the inverse operation card within 7 days.